Refund Policy
Last updated: October 15, 2026
1. Refund Eligibility
You may request a refund within 7 days of your payment, provided that your account is in good standing and has not violated our Terms of Service. This applies to credit pack purchases and subscription payments (including renewals). Free credits granted upon registration, promotional credits and gift card credits are not eligible for refunds.
2. How the Refund Amount Is Calculated
Refunds are partial. The following amounts are deducted from the amount you paid: - Used credits: the share of the payment matching the proportion of that purchase's credits you have already used - Transaction fee: 3.9% of the amount paid + $0.50 - Fixed handling fee: $1.00 Refund = Amount paid × (1 − Credits used ÷ Credits included in the purchase) − (Amount paid × 3.9% + $0.50) − $1.00 Example: you paid $10.00 for 1,000 credits and used 200 of them. - Used credits: $10.00 × 20% = $2.00 - Transaction fee: $10.00 × 3.9% + $0.50 = $0.89 - Fixed handling fee: $1.00 - Refund: $10.00 − $2.00 − $0.89 − $1.00 = $6.11 For yearly plans, the proportion is calculated against the credits for the full plan term. If the deductions equal or exceed the amount paid, no refund will be issued.
3. Subscription Refunds
For subscription plans (monthly or yearly): - Each subscription payment (first purchase or renewal) can be refunded within 7 days of the charge, calculated as described above - Once a subscription refund is processed, the subscription is canceled and its remaining credits are removed from your account - You may cancel your subscription at any time through your account settings; after cancellation, you keep access until the end of your current billing period - Subscription credits are granted monthly (including yearly plans) and do not carry over to the next month To avoid unwanted renewal charges, please cancel before your renewal date.
4. Non-Refundable Situations
Refunds will NOT be granted in the following cases: - More than 7 days have passed since the payment - The deductions equal or exceed the amount paid (for example, all credits from the purchase have been used) - Your account was suspended or terminated for violating our Terms of Service - Free credits, promotional credits and gift card credits
5. Refund Process
To request a refund: 1. Send an email to support@raomusic.com 2. Include your account email address 3. Provide the order or transaction ID 4. Briefly explain the reason for your request Our team will review your request and respond within 3 business days, including the calculated refund amount. If approved, the remaining credits from that purchase will be removed from your account. Songs you have already generated will be kept.
6. Refund Method
Approved refunds will be processed to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.
7. Contact Us
If you have questions about our refund policy, please contact us at: Email: support@raomusic.com We are committed to ensuring your satisfaction and will work with you to resolve any issues.